Orders are processed within 1 business day so we cannot guarantee changes or cancellations once an order has been placed. Please forward your order confirmation email with the modifications to orders@napieroutdoorv.com.

Please allow at least seven days for your order to reach you. If it has been more than seven days, please contact help@napieroutdoorv.com.

Please contact orders@napieroutdoorv.com.  To avoid this from happening, please leave a note during the order process to ensure the carrier can locate your delivery address.

**Please note we cannot refund the shipping/handling fee if the address was entered incorrectly.

Napier tents are designed for three-season camping and are built to perform in a variety of typical outdoor conditions. However, we do not assign official UV or wind ratings to our tents.

Weather performance depends on factors such as setup, terrain, wind direction, and campsite conditions. For the best experience, use all included guy lines and stakes, and avoid camping in severe weather or high winds. If extreme weather is expected, it's safest to take down your tent until conditions improve.

Our tents already have a water-resistant coating on them. However, the coating may wear down over time and you may want to spray a water repellent coating onto the tent and rainfly after a few years of use. For additional protection and product maintenance, you may wish to use a seam sealant on your tent.

The state of California requires businesses to provide warnings about exposure to chemicals like Tris(2-chloroethyl) phosphate. This is a chemical that is used in all tents (and other common equipment) with flame retardant coating. Prop 65  lists chemicals that are dangerous in their pure form. When these chemicals are used as components of common products, they are in a relatively small amount and is commonly found in other common products such as aspirin, gasoline, alcoholic beverages, food and so on.

We use the label to keep our customers informed and to comply with the California law, however our customers safety is our priority and we are confident that our products do not demonstrate a health & safety concern when used properly as stated in the manuals and instructions.

Our truck tent poles are designed to be the perfect fit, even if this means they may feel tight during set-up. Please ensure not to force any pole during set-up, and ensure the right poles are being put in the correct places.

For Truck Tents, ensure the vestibule pole is set-up on the outside of your tailgate wire, rather than the inside as this causes excessive tension on the pole. Align the tent to the truck bed carefully before tightening the straps. Ensure the vestibule pole is in the middle of the main pocket before inserting the ends into the
side pockets.

Please view our Set Up Videos for further instruction - https://youtube.com/playlist?list=PLsfKAxr3MgBZleyc2Uu1q6U1T0W-9_PSz&si=n8SLxGhONVsPZHhV

Replacement parts can be ordered directly from Napier Outdoors here https://napieroutdoorv.com/collections/replacement-parts. Orders
are typically delivered within 3-7 business days from date of shipment. For replacement part orders, processing time can take up to 5 business days.

The color of replacement poles may differ from those in your original tent purchase, but the pole is still compatible.

Replacement poles may be 1-2 inches longer or shorter than the original, but they are fully compatible with your tent model and will function as intended.

Unfortunately, we no longer offer replacement parts for discontinued tent models.

Yes. Aluminum replacement poles are designed to be compatible with the original fiberglass pole system, so you can replace a single damaged pole without replacing the entire pole set.

Napier tents are designed to withstand tough weather conditions, with factory-taped seams on the rainfly and other areas of the tent for added protection. For frequent campers, we recommend applying seam sealer every 12–24 months to help maintain weather resistance and extend your tent’s lifespan.

Napier tents are built to withstand the elements. For frequent campers, we recommend applying waterproofing spray every 12–24 months to help maintain water resistance and extend your tent’s lifespan.

Napier tents are designed to withstand the elements, but leaks can occur due to heavy rain, worn waterproofing, or improperly sealed seams. Check that all windows and openings are fully closed and the rainfly is properly positioned. If your tent continues to leak, applying seam sealer or waterproofing spray may help. For recommended products, visit our Maintenance & Repairs page